Cancellation Policy
CANCELLATION POLICY
Order Cancellation
We understand that circumstances change. You may cancel your order under the following conditions:
Standard Furniture Items
- Orders can be cancelled free of charge within 24 hours of placement
- After 24 hours but before shipment: Cancellation is possible with a 10% processing fee
- Once shipped: Cancellation is not available; please refer to our Return & Refund Policy
Custom or Made-to-Order Furniture
- Orders can be cancelled within 48 hours of placement with no charge
- After 48 hours: Custom orders cannot be cancelled as production begins immediately
- A 25% cancellation fee applies if production has already started
Interior Design Services
- Consultation bookings can be cancelled up to 48 hours before the scheduled appointment
- Cancellations made less than 48 hours before appointment may incur a PKR 2,000 cancellation fee
- Design projects in progress: Cancellation terms will be outlined in your service agreement
How to Cancel
To cancel your order, please contact us immediately:
- Email: teamdcasa@gmail.com
- Phone/WhatsApp: 03008849431
Please provide your order number and reason for cancellation.
Refund Processing
- Approved cancellations will be refunded to the original payment method
- Refunds are processed within 5-7 business days
- Bank transfers may take an additional 3-5 business days to reflect in your account
Non-Cancellable Items
The following cannot be cancelled once confirmed:
- Custom-designed or personalized furniture pieces
- Special order items made to your specifications
- Clearance or final sale items
Contact Us
For cancellation requests or questions, please reach out:
- Email: teamdcasa@gmail.com
- Phone: 03008849431
- WhatsApp: 03008849431